The Service makes it possible to centralize several mailboxes, to delegate their handling on a named and revocable basis, to monitor activity and service levels, and to prepare proposed replies. No reply is sent without human validation.
The subscription is concluded upon sign-up. The Customer guarantees the accuracy of the information provided and is responsible for keeping its Users' credentials confidential. The Customer is solely responsible for connecting mailboxes for which it holds the necessary rights.
The Service is billed according to the number of connected mailboxes, in accordance with the subscribed plan. The prices, billing frequency and billing terms are those of the chosen plan, communicated to the Customer at sign-up or by quotation and accepted upon order. The subscription is concluded for the chosen term and renewed for equivalent periods, unless terminated before the expiry date in accordance with the terms of the plan. Amounts due remain payable in the event of early termination by the Customer.
The Provider implements reasonable means to ensure the availability and continuity of the Service, as well as email support on business days. Scheduled maintenance is announced as far as possible and planned to limit its impact. Any specific availability commitments are set out in the subscribed plan.
The Service, its software and the MailRich brand remain the exclusive property of the Provider. The Customer is granted a personal, non-exclusive and non-transferable right of use for the duration of the subscription. The Customer's data and content remain its property.
Within the scope of the Service, the Customer is the data controller and the Provider acts as data processor. The terms of this processing are set out in the data processing agreement, which forms an integral part of the contract. The processing of the Customer's data by the Provider as controller is described in the privacy policy.
The Service is provided on a best-efforts basis. To the extent permitted by law, the Provider's liability is limited to direct and foreseeable damages, and capped at the amount of the sums paid by the Customer over the last twelve months. The Provider is not liable for content handled by the Customer, nor for unavailability attributable to third parties or to an event of force majeure.
At the end of the contract, the Customer may retrieve its data in a usable format for a reasonable period, after which it is deleted in accordance with the data processing agreement.
These terms are governed by Belgian law. Any dispute falls within the jurisdiction of the Belgian courts, subject to applicable mandatory provisions.
The Provider may amend these terms. The Customer is informed of substantial changes and may, where applicable, terminate if they are not acceptable.